Are your agency’s services having the desired outcomes?

An agency wants to provide motivational interviewing training to all of its VR counselors. It tests its effects by training counselors in two groups, one that receives the training early, and one that receives the training six months later. It compares the two groups to see if people who received the training earlier were more likely to obtain signed individualized plans for employment for their new applicants.

An agency is working with a few school districts in a new way to offer pre-employment transition services. The agency tracks its clients and services to see whether more students in those districts receive pre-employment transition services compared with students in other districts.